May 4, 2012

Customer service & support MBA Project

This is a nice MBA project work on "Customer service & support". Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system. This report is prepared in special preference to Dell product support. You can also Subscribe to FINAL YEAR PROJECT'S by Email for more such projects and seminar.

Its full cycle contains logging of the initial service request by the customer, verifying the contractual coverage as regards warranties and guarantees, assigning and sending out appropriate field engineers, supporting field engineers in the form of access to the organization database, providing depot repair & billing of customer. Use it for your reference and study work and thanks to author.

Author:- Pawan Kumar


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