This is a good MBA Project Report On Customer Satisfaction On Hyundai Motors carried out at Lakshmi Hyundai India Ltd. The report start with Introduction to automobile industry, objective of the study, Need of the study, Limitations of the study etc. The Objective of this report is to study and understand the key service parameters using Customer Satisfaction and reflect upon the low performing areas.
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SCOPE OF THE PROJECT
• The research measures the experiences of customers.
• Defines and analysis the experiences based on key deliverable.
• Gains insights into Customer expectations.
Author:- V.NIRMALA
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